If you receive the incorrect size, product, print or if your product was damaged in the mail, we will gladly replace it without question. Send us an email with a picture of the incorrect or damaged item at firstname.lastname@example.org. Please let us know within 2 business days if this is the case. Given that our products are customized, we cannot offer returns on our products under any other circumstances. Our products are designed and printed with care and are one of a kind products specifically for your pet.
If you decide you no longer want to proceed with your order following purchase, you can cancel within 24 hours of the time of transaction, as long as we have not begin production on your design. If you email us beyond the 24 hour point, there is a very high chance that we have already begun work on your design and we will not be able to cancel the order.